Customer Terms

Version 1.1. Last updated 20 October 2026.

These are the terms on which Sledgehammer Software Limited (“Rentura”, “we”, “us”) provides the Rentura service to you. They form a binding contract between you and us from the moment you create an account, tick the acceptance box, or use the Service, whichever happens first. Read them. If you do not agree to them, do not create an account.

1. The short version

• Rentura is software. It keeps your documents and dates in order. It is not a letting agent, it holds no client money, and it does not give legal advice. Your legal duties as a landlord stay with you.
• Every date, document and notice Rentura produces is information for you to check. You decide whether to rely on it. Check anything important before you act on it.
• We sell the Service as Plans, Modules and Add-ons. We can introduce, change, reprice, combine, retire or move any of them. We tell you before a change that costs you more or removes something you pay for, and you can cancel before it takes effect.
• Subscriptions renew automatically until you cancel. Cancel from the billing screen at any time.
• Our liability to you is limited as set out in section 21. For business customers it is capped at the fees you paid us in the twelve months before the claim. For consumers it is limited to the fullest extent the law allows and your statutory rights are not affected.
• We process your tenants’ personal data as your processor under Schedule 2. You are the controller.

The short version is a guide. The full terms below are what counts.

2. Definitions

“Account” means the Rentura account created for you and every Authorised User, Property, Tenancy and record inside it.

“Add-on” means a feature, module, service, capacity, integration, or enhanced version of any of them that we offer for a separate charge, whether one-off, recurring, per unit, per event or per use.

“Agreement” means these Customer Terms, the Schedules, the Privacy Notice and any Order.

“Authorised User” means a person you invite into your Account, including team members and anyone acting for you.

“Business Customer” means a Customer that is not a Consumer, including any company, partnership, trust, charity or other body, and any individual who is acting for purposes wholly or mainly within their trade, business, craft or profession.

“Consumer” means an individual who is acting for purposes wholly or mainly outside their trade, business, craft or profession, within the meaning of the Consumer Rights Act 2015.

“Customer”, “you” and “your” mean the person or body that holds the Account.

“Customer Content” means everything you and your Authorised Users and Tenants put into the Service, including property details, documents, photographs, messages, financial records and personal data.

“Fees” means every amount payable under this Agreement, including Plan fees, Add-on fees, Usage Fees and overage charges, in each case excluding VAT.

“Generated Output” means anything the Service creates or calculates for you, including dates, deadlines, calendars, reminders, calculations, figures, summaries, reports, exports, letters, notices, contracts, tenancy documents, templates, guides and any output of the Rules Engine or of any automated or artificial-intelligence feature.

“Module” means a functional part of the Service that we identify as a module, whether included in a Plan or sold as an Add-on.

“Order” means each Plan, Add-on or Usage Fee you select on screen or that we confirm to you in writing.

“Plan” means a subscription tier that we publish from time to time, including the free tier.

“Price Promise” has the meaning in section 6.6.

“Privacy Notice” means the notice at rentura.co.uk/privacy as updated from time to time.

“Property” means each let or intended-to-be-let dwelling recorded in your Account.

“Rules Engine” means the data and logic in the Service that describes landlord obligations, periods and deadlines for England, Wales and Scotland.

“Service” means the Rentura software, website, applications, tenant portal, Rules Engine, Generated Output, support, documentation and everything else we provide under this Agreement.

“Tenant” means a tenant, contract-holder, occupier, applicant, guarantor or other person you invite to use the tenant portal or whose details you record in the Service.

“Unit” means one separately let or intended-to-be-let home, room, studio or commercial space recorded in your Account. Joint tenants, renewals and earlier Tenancies do not create additional Units. Vacant and temporarily unavailable Units count while you still manage them. A building is not counted again on top of its Units. A Property without a recorded letting layout counts as one Unit. Retired Units are excluded; a Property with no current Units counts once until it is removed.

“Usage Fee” means a Fee calculated by reference to use, such as a fee per submission, per document, per signature, per message, per Unit above a Plan limit, per user, or per unit of storage.

“Working Day” means a day other than a Saturday, Sunday or public holiday in England.

3. Business customer or consumer

3.1 When you create an Account you tell us whether you are contracting as a business or as a consumer. We rely on what you tell us. If you tell us you are a business, you confirm that you are acting for purposes wholly or mainly within your trade, business, craft or profession, and that the person creating the Account has authority to bind you.

3.2 Some sections apply differently to Consumers and Business Customers. Where a section says it applies to one and not the other, that is what it means. Where nothing is said, the section applies to both.

3.3 Nothing in this Agreement removes a right that the law gives a Consumer and that cannot be excluded by agreement. Where a term would be unenforceable against a Consumer, that term does not apply to the Consumer and the rest of the Agreement stands.

3.4 A limited company, limited liability partnership or other corporate body is always a Business Customer. A person who lets property through such a body, or who lets ten or more Properties, or who holds an Account on the Operator Plan, is treated as a Business Customer unless the law says otherwise.

4. What the Service is, and is not

4.1 The Service is software that helps you keep records, documents and dates in order across your Properties, Tenancies and Tenants, and shows you the published rule behind each date it produces.

4.2 Rentura is not a letting agent, property manager or managing agent. We do not manage property, deal with tenants on your behalf, carry out inspections, arrange repairs, hold keys, or act as your agent for any purpose. Nothing in the Service makes us a party to any tenancy, occupation contract or other agreement between you and anyone else.

4.3 Rentura holds no client money. Rent, deposits and every other payment from a Tenant are paid to you, or to a deposit scheme, and never to us. We are not a payment service provider, deposit scheme, escrow agent, bank or money transmitter. Where the Service shows payment information, it is a record, not a payment.

4.4 Rentura does not give legal, tax, financial, regulatory, surveying, safety, or other professional advice. Nothing in the Service, in any Generated Output, in our support, help pages, guides or marketing is advice, and none of it is tailored to your circumstances. Where a matter is important, contested, urgent or unclear, take advice from a suitably qualified professional before you act.

4.5 You keep every legal duty you have as a landlord, agent, employer, data controller, taxpayer or otherwise. The Service helps you keep to your duties. It does not take them on, share them, or insure you against failing to meet them.

4.6 The Service is provided for use in England, Wales and Scotland. Where a feature does not cover a country, the Service says so. Use of the Service for property outside those countries is at your own risk and outside this Agreement’s description of the Service.

5. Your Account and the people you let in

5.1 You must be at least 18, able to enter a binding contract, and entitled to let, manage or deal with each Property you add.

5.2 You are responsible for everything done in your Account, whether by you, an Authorised User, a Tenant you have invited, or anyone using your login details, with or without your permission, until you tell us in writing that the login has been compromised and we have had a reasonable time to act.

5.3 Keep your login details secret, use a strong password, and tell us at once at hello@rentura.co.uk if you believe your Account has been accessed without permission.

5.4 Each Authorised User must accept this Agreement or an equivalent when they first sign in. You must make sure that each of them keeps to it. Their breach is your breach.

5.5 You may not share a login, sell, sublicense, rent or resell access to the Service, or use the Service to provide services to third parties as a letting or managing agent unless we have agreed that in writing.

5.6 You must give us accurate, complete and current information about yourself and keep it that way. We may suspend or close an Account created with false information.

6. Plans, Modules, Add-ons and how we price them

6.1 What you buy. The Service is sold as Plans. A Plan includes the Modules, limits and capacity that we publish for it at the time. We also sell Add-ons and charge Usage Fees. The current Plans, Add-ons and Usage Fees are set out in Schedule 1 and on rentura.co.uk. Schedule 1 is a snapshot: the published list at the time you order is what applies.

6.2 Our right to change how the Service is packaged and priced. Subject only to the Price Promise in section 6.6 and the notice rules in section 6.7, we may at any time and at our discretion:

• introduce, change, rename, merge, split, reprice, restrict or withdraw any Plan, Module, Add-on or Usage Fee;
• change what a Plan includes, including the Modules it includes, the number of Properties, users, documents, storage, submissions, messages or other units it includes, and the limits that apply;
• move a feature or Module from a Plan into an Add-on, or from one Plan to another, or from being included to being charged for, or from being charged per use to being charged per period, or the reverse;
• offer an enhanced, extended, priority or premium version of any feature, Module, support or service for a separate charge while continuing or ceasing to provide a standard version;
• introduce new Usage Fees for new features, integrations, third-party services, submissions, signatures, documents, messages, storage or capacity;
• charge different prices to different customers, in different countries, through different channels, for different periods, or under different offers, and end any offer, discount or promotion;
• change the free tier, including its limits and the features it includes, or withdraw it for new customers, provided that existing free Accounts retain access to their records and can export them.

6.3 Effect of a change on you. A change to a Plan, Module, Add-on or Usage Fee that you are not paying for takes effect when we publish it. A change that increases what you pay, or removes or materially reduces a feature that is included in a Plan or Add-on you are paying for, takes effect for you only in accordance with section 6.7.

6.4 Grandfathering is not promised. Except as stated in the Price Promise, nothing in this Agreement entitles you to keep any Plan, Module, feature, price, limit, offer or discount that we later change or withdraw.

6.5 Overage. Where a Plan states a charge for units beyond its included number, that charge is a Usage Fee and applies automatically when you exceed the number. Where a Plan states a limit without a charge, you cannot exceed the limit until you move to a Plan that allows it. Existing records stay visible.

6.6 Price Promise. Where our website states at the time you first subscribe to a paid Plan that the rate you sign up on is held for a stated period, we hold the recurring Plan fee for that Plan, at the billing interval you chose, for that period from the date of your first paid subscription, for as long as your subscription to that Plan continues without interruption. The Price Promise does not apply to: VAT or other taxes; Add-ons; Usage Fees; overage; any Plan you later move to; any period after a cancellation, lapse, failed payment or downgrade; or a change to what the Plan includes under section 6.2. The Price Promise is the whole of our commitment on price and replaces any other statement about holding prices.

6.7 Notice of price and package changes. Where a change under section 6.2 will increase the Fees you pay for a Plan or Add-on you already subscribe to, or will remove or materially reduce a feature included in it, we will give you at least 30 days’ notice by email to the address on your Account before it takes effect. You may cancel the affected Plan or Add-on at any time before the change takes effect and the change will not apply to you. If you do not cancel before that date, you are treated as having accepted the change. If you are a Consumer and you cancel under this section, we refund any Fees you have paid in advance for the period after your cancellation takes effect.

6.8 Third-party price changes. Where a Usage Fee passes on a charge made by a third party, such as a payment, e-signature, banking, messaging or filing provider, we may change that Usage Fee on 14 days’ notice to reflect a change in the third party’s charge, and the Price Promise does not apply to it.

7. Trials

7.1 We may offer a free trial of a paid Plan or Add-on. The current trial is 30 days, once per Account and once per person, with no card required to start.

7.2 If you have not added a payment method by the end of the trial, the trial ends, the subscription is cancelled, and the Account continues on the free tier with its records intact, subject to the free tier’s limits.

7.3 We may change or withdraw a trial at any time for new customers, refuse a trial to anyone who has had one before, and end a trial at once where we believe it is being abused.

8. Fees, payment and renewal

8.1 Fees. You pay the Fees for each Order at the price published when you place it, subject to sections 6 and 9. All Fees exclude VAT and any other tax or duty, which is added at the rate in force where it applies. Where we are required to charge VAT and have not, we may invoice it later and you must pay it.

8.2 Payment. Fees are payable in advance by card or other method we support, through our payment provider. You authorise us and our payment provider to charge your payment method for every Fee when it falls due, including renewals, Add-ons you add, Usage Fees you incur and overage. We do not see or store your full card details.

8.3 Automatic renewal. Each paid subscription renews automatically at the end of its billing period, monthly or yearly as you chose, for a further period of the same length, at the Fees then in force for you, until you cancel. We send Consumers a reminder before each yearly renewal and before the end of any trial that leads to a paid period.

8.4 Cancelling. You may cancel any subscription at any time from the billing screen, or by emailing hello@rentura.co.uk. Cancellation takes effect at the end of the current billing period. You keep access until then. Except where section 9 or the law requires it, we do not refund any part of a period already paid for.

8.5 Changing Plan. You may move up a Plan at any time; the difference is charged pro rata and the new Plan applies at once. You may move down a Plan at any time; the change applies from the end of the current billing period and no refund is made for the difference. Where you move to a Plan whose limits are below your current use, section 6.5 applies.

8.6 Failed payment. If a payment fails we retry it and tell you. If it remains unpaid after our retries, we may downgrade the Account to the free tier, suspend paid features, or suspend the Account, in each case without deleting your records. You remain liable for the unpaid Fees. Business Customers also pay interest on overdue sums at 4 per cent a year above the Bank of England base rate from the due date until payment, and our reasonable costs of recovery.

8.7 Usage Fees and overage are calculated by our systems, charged in arrears or at the time of use as we specify, and are final unless you tell us in writing of a manifest error within 30 days of the charge.

8.8 No set-off. Business Customers pay all Fees in full without set-off, counterclaim or deduction.

8.9 Offers. Discounts, offer prices and promotions are available on the terms we publish for them, may be withdrawn at any time for new customers, cannot be combined unless we say so, and end when the offer period ends or your subscription changes.

9. Consumer right to cancel

9.1 This section applies to Consumers only.

9.2 If you are a Consumer you have the right to cancel a new paid subscription, and any new Add-on, within 14 days of the day you order it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9.3 To cancel, email hello@rentura.co.uk, use the cancellation option on the billing screen, or send us the form in Schedule 4. You need only tell us clearly that you are cancelling before the 14 days end.

9.4 By placing an Order you ask us to begin providing the Service straight away, during the cancellation period. If you cancel within the 14 days, you pay for the part of the Service supplied up to the point you tell us you are cancelling, in proportion to the full price of the period, and we refund the rest within 14 days of your telling us.

9.5 Digital content that is delivered to you on your request within the cancellation period, such as a downloaded document pack, is not refundable once delivery has begun, and you acknowledge that you lose the right to cancel in respect of it.

9.6 This section does not affect your right to cancel at any other time under section 8.4, or your rights under section 6.7.

10. Term, suspension and termination

10.1 This Agreement starts when you accept it and continues until your Account is closed.

10.2 You may close your Account at any time from Settings. Closing your Account ends every subscription in it at the end of the current billing period and deletes your records on the schedule in the Privacy Notice. Export your records first.

10.3 We may suspend all or part of the Service or your Account at once, with notice where practicable, if: you breach this Agreement; a payment is overdue; we believe your Account is being used unlawfully, to harm anyone, or in a way that threatens the Service, our systems, other customers or our reputation; we are required to by law or by a regulator, court, payment provider or hosting provider; or a security incident makes it prudent. We restore access once the cause is resolved.

10.4 We may end this Agreement and close your Account on written notice with immediate effect if you breach this Agreement and, where the breach can be put right, do not put it right within 14 days of our telling you; if you become insolvent, bankrupt or are wound up; if you are abusive to our staff; or if an Account has been unused and unpaid for more than 12 months.

10.5 We may end this Agreement, or withdraw the Service or any part of it, for any other reason on at least 60 days’ notice to the email address on your Account, and where we do so we refund any Fees paid in advance for the period after the end date.

10.6 On termination for any reason: your right to use the Service ends; every Fee you owe becomes payable at once; for 30 days after the end date you may export your Customer Content in the formats the Service provides, unless we ended the Agreement under section 10.4, in which case export is at our discretion; after that we delete your Customer Content on the schedule in the Privacy Notice, except what we must keep by law or for the establishment, exercise or defence of legal claims. Sections that by their nature should survive, including sections 4, 11, 12, 17, 18, 20, 21, 22, 23, 28 and 29, survive termination.

11. Your responsibilities

11.1 You are responsible for: the accuracy and completeness of everything you enter; keeping your records up to date; telling the Service the correct country, tenancy type, dates and facts for each Property and Tenancy; and checking Generated Output before you rely on it.

11.2 You are responsible for meeting every obligation that applies to you as a landlord or otherwise, including registration and licensing, deposit protection and prescribed information, safety certificates, written statements and contracts, notice periods and service, rent increase rules, tax and record keeping, and the treatment of your Tenants. The Service may help you track these. It does not perform them and does not make you compliant.

11.3 You are responsible for the lawful basis on which you collect and enter your Tenants’ personal data, for telling them that you use the Service, for answering their requests as controller, and for anything an Authorised User or Tenant does in your Account.

11.4 You are responsible for the content, accuracy, wording, timing, service and consequences of any document, notice, letter, contract, message or listing that you send, serve, publish or sign using the Service, including anything produced from a template or by the Rules Engine.

11.5 You must keep your own copies of any document that matters to you. The Service lets you export your records; you are responsible for doing so.

11.6 You must comply with Schedule 3 (Acceptable Use) and with all laws that apply to your use of the Service.

12. Rules Engine, dates, documents and notices

12.1 The Rules Engine describes rules as we understand them on the date shown against each rule. Law changes, is applied differently by different courts and tribunals, and depends on facts we do not know about your Property, your Tenancy and your Tenant. Every date, period, deadline, calculation and document the Service produces is Generated Output within section 4.4 and is provided for your information only.

12.2 We do not warrant that any Generated Output is correct, complete, current, lawful, sufficient, enforceable, or fit for any purpose. You must check each date and document against the current law and your circumstances, and take advice where it matters, before you rely on it, serve it, sign it or act on it.

12.3 Templates, generated contracts and notices are starting points. They are not tailored to you, may not be suitable for your Tenancy, may be invalid if any input is wrong or incomplete, and depend on you serving them in the right way at the right time on the right person. The consequences of a defective, late, wrongly served or unsuitable document are yours.

12.4 We may add, change, suspend or remove any rule, template, calculation, feature or country coverage at any time, including where we are not satisfied that it is correct, and we may show “not modelled” or similar where we do not cover a rule. A missing rule is not a statement that no obligation exists.

12.5 Where the Service uses automated or artificial-intelligence features, including summaries, drafting, classification or suggestions, their output may be wrong, incomplete or misleading. You must review it before using it, and you must not enter into it anything you are not entitled to share.

12.6 Reminders and the morning email are a convenience. Delivery depends on systems outside our control. Their absence is not notice that nothing is due.

13. Third-party services and integrations

13.1 The Service uses, and may let you connect to, services provided by third parties, including payment processing, banking and open-banking data, electronic signature, identity checks, email and SMS delivery, mapping and postcode data, property portals, HM Revenue and Customs, deposit schemes, and hosting and storage providers.

13.2 Each third-party service is provided on its own terms, which you accept when you use it. We are not a party to those terms and we are not responsible for a third party’s service, availability, accuracy, security, charges, acts or omissions, or for any loss arising from them.

13.3 We may add, change, replace or remove any third-party service, and any feature that depends on it, at any time. Where a third party withdraws or changes its service, the related feature may stop working and that is not a breach by us.

13.4 Where you connect a bank account, you authorise the provider to share transaction data with us for the purposes of the Service, and you may withdraw that consent at any time through the provider or the Service.

13.5 Where the Service submits information to HM Revenue and Customs or any other authority on your instruction, you are responsible for the accuracy and completeness of the information, for the submission being right and on time, and for any tax, interest or penalty.

14. Tenant portal and Tenants

14.1 You may invite Tenants into the tenant portal. Tenants use it under the Tenant Terms in Schedule 5 and the Privacy Notice. You are responsible for who you invite, for what you share with them, and for ending their access when a tenancy ends.

14.2 We provide the tenant portal to Tenants as a convenience for you. We owe no duty to a Tenant beyond what the law requires, we do not act for a Tenant, and nothing a Tenant does or says in the portal is notice to us or binds us.

14.3 Messages between you and a Tenant through the Service are yours and the Tenant’s. We do not monitor them except as needed to operate the Service, for security, or when required by law.

15. Beta, preview and free features

15.1 We may offer features labelled beta, preview, early access, experimental, or similar, and we may offer any feature free of charge. These are provided as they are, may be changed or withdrawn without notice, may not work, may lose data, and are excluded from any commitment we make about the Service. Use them at your own risk.

16. Availability, support and changes

16.1 We aim to keep the Service available at all times and to fix faults quickly. We do not promise that the Service will be uninterrupted, error-free, secure, or available at any particular time, and we do not offer a service level or service credits unless we agree one in writing.

16.2 We may suspend the Service for maintenance, upgrades, security or to protect our systems. We try to do this at times of low use and to give notice of planned work.

16.3 Support is by email at hello@rentura.co.uk. We aim to respond the same Working Day to messages received before 4 pm London time, and the next Working Day otherwise. That is an aim, not a guarantee. We may offer enhanced or priority support as an Add-on.

16.4 We improve the Service continually. We may change, add, or remove features, change the look and operation of the Service, and change the technical requirements for using it. Section 6.7 applies where a change removes or materially reduces something you pay for.

16.5 You are responsible for the equipment, software, connection and browser you use, and for keeping them secure and current.

17. Intellectual property and content

17.1 We and our licensors own the Service, the Rules Engine, the templates, the documentation, the software, the designs, the data structures, the trade marks and everything else that makes up the Service, together with every improvement, modification and derivative. Nothing in this Agreement transfers any of it to you.

17.2 We grant you, for the term of this Agreement, a non-exclusive, non-transferable, revocable licence to use the Service for managing your own Properties in accordance with this Agreement. That is the whole of your right to use it.

17.3 You must not: copy, modify, translate, adapt, reverse engineer, decompile, disassemble, or create derivative works of the Service or any part of it; extract, scrape, harvest or reproduce the Rules Engine, templates or data structures; remove or alter any notice; use the Service to build, train, or improve a competing product or any machine-learning model; access the Service by any means other than the interfaces we provide; or attempt to circumvent any limit, control or security measure.

17.4 Generated Output that you download or export for your own Properties is yours to use for that purpose. Templates and the structure, wording and logic behind them remain ours and you may not reuse them outside the Service.

17.5 You own your Customer Content. You grant us a worldwide, royalty-free licence to host, store, copy, process, transmit, display, back up, adapt and create derivatives of Customer Content to provide, secure, maintain, support and improve the Service, to comply with law, and to enforce this Agreement. This licence continues after termination for Customer Content we are required or permitted to keep.

17.6 You warrant that you have every right needed to enter Customer Content into the Service and to grant the licence in section 17.5, and that Customer Content does not infringe anyone’s rights or break any law.

17.7 We may collect and use data about how the Service is used, including technical, performance, usage and interaction data, and we may create and use anonymised and aggregated data derived from Customer Content, provided that neither you nor any individual can be identified from it. Such data is ours, and we may use it for any purpose, including improving the Service, research, statistics and publication.

17.8 If you give us any suggestion, idea or feedback, we may use it without restriction or payment and you assign to us all rights in it.

17.9 We may use your trading name and a description of your use of the Service in our marketing only with your prior written consent.

18. Confidentiality

18.1 Each party will keep confidential any information of the other that is marked confidential or that a reasonable person would regard as confidential, use it only for this Agreement, and disclose it only to those who need it and are bound to keep it confidential, or where required by law. This does not apply to information that is public, already known, independently developed, or received from a third party without restriction.

18.2 Customer Content is your confidential information. Non-public information about the Service, its pricing not shown on our website, its security, its roadmap and its performance is ours.

19. Data protection

19.1 Each party will comply with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 as they apply to it.

19.2 For the personal data you give us about yourself, your Authorised Users and your billing, we are the controller and the Privacy Notice applies.

19.3 For personal data in Customer Content, including data about Tenants, you are the controller and we are your processor. Schedule 2 sets out the processing terms and forms part of this Agreement.

19.4 You warrant that you have a lawful basis to enter every item of personal data into the Service, that you have given each data subject the information the law requires, and that our processing on your instructions will not put us in breach of data protection law.

20. Warranties and what we do not warrant

20.1 Business Customers. We warrant to Business Customers only that we will provide the Service with reasonable skill and care. Every other warranty, condition, term, representation and undertaking, whether express or implied by statute, common law, custom, course of dealing or otherwise, including any as to satisfactory quality, fitness for purpose, accuracy, completeness, non-infringement, availability, or that the Service will meet your requirements, is excluded to the fullest extent the law allows. The Service is otherwise provided as it is and as available.

20.2 Consumers. If you are a Consumer, the Consumer Rights Act 2015 says that the Service must be provided with reasonable skill and care, that digital content must be of satisfactory quality, fit for purpose and as described, and that information we give you that you rely on forms part of the contract. Nothing in this Agreement reduces those rights. Everything else that section 20.1 says applies to you as far as the law allows.

20.3 For every Customer, and without limiting section 4, we do not warrant that any Generated Output, rule, template, date, calculation, reminder or figure is correct, complete, current, or suitable for any purpose, that the Service covers every obligation that applies to you, or that using the Service will make you compliant with any law or avoid any claim, penalty, loss, or proceeding.

20.4 We do not warrant that the Service will save you money, that any agent fee, tax, cost or loss will be avoided, or that any figure on our website or in the Service about savings, fees, rents or costs applies to you. Calculators and illustrations are general and illustrative.

21. Liability

21.1 What we never exclude. Nothing in this Agreement limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or for any other liability that cannot be limited or excluded by law. Section 21.2 to 21.6 are subject to this section.

21.2 Business Customers: what we exclude. If you are a Business Customer, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, for any:

• loss of profit, revenue, rent, income, business, contract, opportunity or anticipated saving;
• loss of, damage to, or corruption of data or Customer Content where a current export or backup was available to you or where we restore it from our backups;
• loss of goodwill or reputation;
• fine, penalty, sanction, rent repayment order, deposit penalty, compensation order, costs order, or other amount imposed on you by any court, tribunal, ombudsman, scheme, council, regulator or authority;
• loss arising from a defective, invalid, late, wrongly served or unsuitable document, notice, contract or statement, or from a wrong, missed, late or misunderstood date, deadline, period or calculation, or from any Generated Output;
• loss arising from your reliance on the Service instead of taking professional advice;
• loss arising from a claim by a Tenant, guarantor, occupier, applicant, contractor, lender, insurer, agent, purchaser, local authority or any other third party;
• loss arising from a third-party service, integration, provider or authority, or from anything outside our reasonable control;
• loss arising from the acts or omissions of you, your Authorised Users or your Tenants, or from inaccurate, incomplete or late information entered into the Service;
• loss arising from your inability to access or use the Service during any period of suspension, maintenance, downtime or termination in accordance with this Agreement;
• loss arising from unauthorised access to your Account that results from your failure to keep your login details secure;
• indirect, consequential, special, exemplary or punitive loss of any kind, whether or not we were told it might arise.

21.3 Business Customers: the cap. Subject to sections 21.1 and 21.2, our total aggregate liability to a Business Customer under or in connection with this Agreement, in any twelve-month period, for all claims of every kind, is limited to the greater of (a) the Fees you actually paid to us for the Service in the twelve months immediately before the event giving rise to the first claim in that period, and (b) £100. Where you pay no Fees, the cap is £100.

21.4 Consumers. If you are a Consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Agreement or of our failing to use reasonable skill and care. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not responsible for loss or damage that is not foreseeable. We are not responsible for business losses. If you use the Service for any commercial, business or resale purpose, we are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Subject to section 21.1 and to the extent the law allows, our total liability to a Consumer in any twelve-month period is limited to the greater of the Fees you paid us in the twelve months before the event giving rise to the claim and £100. We are not liable to a Consumer for loss caused by a defect in Generated Output that you did not check before relying on it, where section 4 and section 12 told you to check it; nor for loss caused by inaccurate, incomplete or late information that you or your Authorised Users or Tenants entered; nor for loss caused by a third party’s service; nor for loss that you could have avoided by taking reasonable steps, including keeping an export of your records.

21.5 Contribution. Where a loss is caused partly by us and partly by you, your Authorised Users, your Tenants or a third party, our liability is reduced in proportion to the share of the loss for which we are not responsible.

21.6 One recovery. You may not recover the same loss more than once, whether under this Agreement or otherwise, and you may not bring a claim against our officers, employees, contractors or licensors in respect of anything for which this section limits our liability.

21.7 Reasonableness. You acknowledge that the Fees are set on the basis of the exclusions and limits in this section, that they reflect the fact that the Service is a record-keeping tool and not a professional service, that you were free to take professional advice and to insure against the losses excluded, and that the exclusions and limits are reasonable.

22. Your indemnity to us

22.1 This section applies to Business Customers. If you are a Consumer it applies only to the extent that you are responsible in law for the matters listed, and only for losses that are a foreseeable result of your breach.

22.2 You will indemnify us, our officers, employees, contractors and licensors against every loss, liability, damage, cost, fine, penalty and expense, including reasonable legal fees, arising from or in connection with: your breach of this Agreement or the law; Customer Content; a document, notice, contract, listing or message you send, serve, publish or sign using the Service; a claim by a Tenant or other third party arising from your letting or management of a Property; your breach of data protection law as controller; the acts or omissions of your Authorised Users or Tenants; and any claim that Customer Content infringes a third party’s rights.

22.3 We will tell you promptly of any claim, let you conduct the defence and settlement at your cost where the claim is only against you, and give reasonable cooperation at your cost. You may not settle a claim in a way that admits fault on our part or imposes an obligation on us without our written consent.

23. Claims: notice, time limits and mitigation

23.1 You must tell us in writing at hello@rentura.co.uk of any claim or complaint within 30 days of becoming aware of the facts giving rise to it, with enough detail for us to investigate.

23.2 Business Customers must start any legal proceedings against us within 12 months of the event giving rise to the claim, after which the claim is barred.

23.3 You must take reasonable steps to reduce any loss, including by checking Generated Output, keeping exports of your records, and taking advice where a matter is important.

24. Events outside our control

24.1 We are not liable for any failure or delay caused by an event outside our reasonable control, including failure of the internet, power, telecommunications or a hosting, payment, storage, email or other provider; cyber attack; act of government or regulator; change in law; industrial action; epidemic; fire, flood or other disaster; or the act or omission of a third party. If such an event lasts more than 60 days, either party may end this Agreement on notice and section 10.5 applies to any refund.

25. Changes to this Agreement

25.1 We may change this Agreement at any time. We publish the current version at rentura.co.uk/terms with its version number and date.

25.2 Changes that are required by law, that correct an error, that add a feature, or that do not reduce your rights or increase your obligations take effect when published.

25.3 For any other change, we will give you at least 30 days’ notice by email to the address on your Account before it takes effect. If you do not agree, cancel before that date; we refund a Consumer any Fees paid in advance for the period after cancellation. If you continue to use the Service after that date, or accept the new version on screen, you are bound by it.

25.4 We keep a record of each version you accepted and when.

26. Assignment and subcontracting

26.1 We may assign, novate or transfer this Agreement, or any right or obligation under it, to any company in our group, to a successor in business, or to a purchaser of the Service, and we may subcontract any of our obligations. We tell you if the party you contract with changes. Your rights under this Agreement are not reduced by a transfer.

26.2 You may not assign or transfer this Agreement or any right under it without our written consent, which we will not unreasonably withhold where a Business Customer transfers its whole letting business.

27. Notices

27.1 Notices from us to you are sent to the email address on your Account or shown in the Service, and are deemed received when sent. Keep your email address current. Notices from you to us must be sent to hello@rentura.co.uk and are deemed received on the next Working Day.

28. Complaints, disputes and law

28.1 If you have a complaint, email hello@rentura.co.uk. We acknowledge complaints within one Working Day and aim to resolve them within 15 Working Days. We are not currently a member of an alternative dispute resolution scheme and are not obliged to use one, but we may agree to mediation if both parties wish.

28.2 This Agreement and any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims, are governed by English law.

28.3 Business Customers agree that the courts of England have exclusive jurisdiction.

28.4 If you are a Consumer, you may bring proceedings in the courts of England, or, if you live in Scotland or Wales, in the courts of the part of the United Kingdom in which you live, and you keep the benefit of any mandatory consumer protection law of the part of the United Kingdom in which you live.

29. General

29.1 Entire agreement. This Agreement is the entire agreement between you and us about the Service and replaces every earlier agreement, representation, promise, offer and understanding, written or oral. A Business Customer confirms that it has not relied on any statement not set out in this Agreement. Nothing in this section limits liability for fraud.

29.2 Order of precedence. If there is a conflict: an Order confirmed in writing by us; then these Customer Terms; then Schedule 2; then the other Schedules; then the Privacy Notice; then anything on our website or in the Service. Marketing, help pages, guides and support messages do not form part of this Agreement and are not promises, except where the law says that information given to a Consumer forms part of the contract.

29.3 Severance. If any part of this Agreement is found invalid or unenforceable, that part is treated as modified to the minimum extent needed to make it valid, or if that is not possible is removed, and the rest continues in full.

29.4 Waiver. A delay or failure to enforce any right is not a waiver of it. A waiver is effective only if in writing and applies only to the instance it refers to.

29.5 Third parties. Except for the persons named in sections 21.6 and 22.2, who may enforce those sections, no one other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement, and the parties may vary or end this Agreement without the consent of any third party.

29.6 No partnership or agency. Nothing in this Agreement makes either party the partner, agent, employee, joint venturer or fiduciary of the other.

29.7 Electronic contracting. You agree that clicking to accept, ticking a box, creating an Account, or using the Service is a valid signature and acceptance, that this Agreement and any Order may be concluded and stored electronically, and that our records of acceptance and use are evidence of them.

29.8 Interpretation. Headings are for convenience only. “Including” means “including without limitation”. References to the law include any replacement or amendment. The singular includes the plural. Where a section says it applies to Consumers or Business Customers only, that section is read as if the other were not mentioned in it.

29.9 Language. This Agreement is in English and every notice and communication under it will be in English.

Schedule 1: Plans, Add-ons and Fees at 20 October 2026

This Schedule records the new-customer Plans and Fees from the date at the top of this Agreement. No VAT is currently charged. Section 6 governs later price changes. Existing customers retain their agreed rates, price promises and property-based allowances; this new-customer schedule does not replace them. The billing screen identifies which terms apply to your Account. Version 1.0 remains available at rentura.co.uk/terms/versions/1.0.

Plans

• Single. Free. One Unit. The Modules we publish for the free tier from time to time.
• Starter. £49 a month, or £490 a year, for up to 5 Units. Includes Finance and team access.
• Operator. £99 a month, or £990 a year, for up to 30 Units. Each Unit above that allowance costs £1.50 a month or £15 a year. Includes Finance and team access.

The Price Promise

Section 6.6 sets out the Price Promise. The recurring Plan rate you sign up on is held for 24 months while you keep that Plan and billing interval without interruption. The promise applies only to the recurring Plan fee; taxes, extras and changes of Plan or billing interval are excluded as described in section 6.6.

Add-ons and Usage Fees

We may introduce Add-ons and Usage Fees under section 6.2. Units above Operator’s included allowance are charged as shown above. Any separately charged service must show its price before you order it. Where the Service shows that a feature is not yet available, no Fee is charged for it and nothing in this Agreement promises that it will be released.

Trial

30 days on a paid Plan, once per Account and per person, no card required. Section 7 applies.

Billing intervals

Monthly, or yearly at the yearly price shown. Yearly subscriptions are paid in full in advance and renew yearly. The annual price is ten monthly payments for the whole subscription, including Units above thirty. Additional Units are billed with the Plan, with a proportional charge or credit for the remaining billing period.

Schedule 2: Data Processing Terms

These terms apply where we process personal data in Customer Content on your behalf. Terms defined in the UK GDPR have the same meaning here.

S2.1 Roles. You are the controller of personal data in Customer Content. We are your processor. Where an Authorised User belongs to a Business Customer that is itself a processor for another controller, you warrant that you have the authority to appoint us as sub-processor.

S2.2 Subject matter and duration. Processing of personal data in Customer Content for the term of the Agreement and any retention period in the Privacy Notice.

S2.3 Nature and purpose. Hosting, storage, organisation, display, transmission, backup, calculation, generation of documents and reminders, messaging, export and deletion, in each case to provide the Service to you.

S2.4 Types of data and data subjects. Names, contact details, addresses, dates of birth where you enter them, tenancy terms, rent and payment records, deposit details, identity and referencing information where you enter it, correspondence, photographs, documents, repair and inspection records, and any other personal data you choose to enter. Data subjects: Tenants, contract-holders, occupiers, applicants, guarantors, contractors, contacts, Authorised Users and any other person you record.

S2.5 Your instructions. We process personal data only on your documented instructions, which are: this Agreement, your use of the Service’s features, and any further written instruction you give that is consistent with the Service. We will tell you if we believe an instruction breaks the law, and we may then suspend the processing concerned. You are responsible for the lawfulness of your instructions.

S2.6 Our obligations. We will: ensure that persons authorised to process the data are bound by confidentiality; implement appropriate technical and organisational measures, which as at the date of this version include account-level isolation in the database, encryption in transit and at rest at the hosting provider, hashed credentials, access logging, and a written reason and audit trail for any support access; assist you, so far as reasonably possible and at your cost where the request is excessive, in responding to data subject requests and in meeting your obligations on security, breach notification, impact assessment and consultation; tell you without undue delay, and in any event within 72 hours of confirming it, of a personal data breach affecting Customer Content; make available the information reasonably necessary to demonstrate compliance with Article 28 UK GDPR and allow for and contribute to audits, on reasonable notice, no more than once a year unless required by a regulator, at your cost, by you or an auditor you appoint who is bound by confidentiality and is not our competitor, and we may satisfy an audit by providing a recent independent report or certification where one exists.

S2.7 Sub-processors. You give general authorisation for us to appoint sub-processors. The current list is in the Privacy Notice. We will give account owners at least 10 days’ notice by email or in the Service before adding or replacing a sub-processor that processes Customer Content. If you object on reasonable data protection grounds within that period and we cannot resolve the objection, you may end the Agreement under section 10.2 and we refund Fees paid in advance for the period after termination. We remain responsible for our sub-processors’ performance of our obligations.

S2.8 International transfers. Customer Content is stored in the location stated in the Privacy Notice. We will not transfer Customer Content outside the United Kingdom except to a country covered by UK adequacy regulations, or under the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses, or another lawful transfer mechanism, and we may do so through our sub-processors.

S2.9 Deletion and return. During the term you may export Customer Content using the Service. At the end of the Agreement, section 10.6 applies, after which we delete Customer Content on the schedule in the Privacy Notice, except where the law requires us to keep it. Backups are overwritten in the ordinary course.

S2.10 Your obligations. You will give us only lawful instructions, respond to data subjects as controller, keep your own records of processing where required, and tell your Tenants and other data subjects that you use the Service and how their data is processed.

S2.11 Liability. Each party’s liability under this Schedule is subject to section 21 of the Customer Terms. Where the law makes both of us liable to a data subject and one of us pays more than its share, the other will reimburse it in proportion to responsibility.

S2.12 Where we are controller. This Schedule does not apply to personal data for which we are controller under section 19.2; the Privacy Notice does.

Schedule 3: Acceptable Use

You must not, and must not let any Authorised User or Tenant, use the Service to:

• break any law, including housing, discrimination, harassment, data protection, consumer, tax, anti-money laundering and immigration law, or to help anyone else do so;
• harass, threaten, discriminate against, mislead or intimidate any Tenant, applicant or other person, or to carry out an unlawful eviction or to serve a notice you know to be defective in order to pressure anyone;
• store, send or publish material that is unlawful, defamatory, obscene, infringing, or that you do not have the right to use;
• publish a listing that is misleading, that omits information the law requires, or for a Property you are not entitled to let;
• enter personal data you have no lawful basis to hold, or special-category data unless it is necessary and lawful;
• probe, scan, test, overload, interfere with, or attempt to gain unauthorised access to the Service, our systems, another customer’s Account or any third party’s system;
• introduce malware, use bots, scrapers or automated means to access the Service, or bypass any limit or control;
• copy, extract or reproduce the Rules Engine, templates or data structures, or use the Service to build or train a competing product or model;
• resell, share or provide the Service to third parties, or use it to act as a letting or managing agent for others, without our written agreement;
• send unsolicited marketing, or send messages through the Service to anyone who has not agreed to receive them;
• misrepresent who you are, your authority, or your relationship with any Property.

We may remove content, suspend features, suspend or close an Account, and report matters to the authorities where we reasonably believe this Schedule has been breached.

Schedule 4: Model cancellation form for Consumers

Complete and return this form only if you are a Consumer and wish to cancel within the 14-day cancellation period.

To: Sledgehammer Software Limited, hello@rentura.co.uk

I give notice that I cancel my contract for the supply of the following service: Rentura subscription, Plan or Add-on named: ..............................

Ordered on: ..............................

Name of consumer: ..............................

Address of consumer: ..............................

Email address on the Account: ..............................

Signature of consumer (only if this form is notified on paper): ..............................

Date: ..............................

Schedule 5: Tenant Terms

These terms apply to anyone who uses the Rentura tenant portal.

T1. The portal is provided by Rentura on behalf of your landlord, who is our customer. Rentura is not your landlord, is not a letting agent, does not act for you or for your landlord, and does not give legal advice. Nothing in the portal changes your tenancy or occupation contract.

T2. Anything you see in the portal was put there by your landlord or generated from what your landlord entered. Rentura is not responsible for its accuracy. Questions about your tenancy, rent, deposit, repairs or any notice go to your landlord, not to us. A message in the portal is a message to your landlord, not to us, and is not a notice to your landlord unless your tenancy says it is.

T3. Payments. Rentura does not take rent or any other payment from you and does not hold money. Any payment details shown in the portal are your landlord’s. Never pay Rentura.

T4. Your data. Your landlord is the controller of your personal data in the portal and is responsible for it. Rentura processes it on your landlord’s behalf. The Privacy Notice at rentura.co.uk/privacy explains what we hold and how to reach us. Requests about your data go to your landlord in the first instance; we will help them respond.

T5. Your login. Keep your access link and any code secret. Tell your landlord at once if you think someone else has used it. Your access ends when your landlord ends it or your tenancy ends.

T6. Acceptable use. Schedule 3 applies to you. Do not use the portal to harass anyone, to upload unlawful material, or to interfere with the Service.

T7. Our liability to you. We provide the portal free to you and as it is. To the fullest extent the law allows, we have no liability to you arising from the portal, from anything in it, or from anything your landlord does or fails to do. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing reduces any right you have as a consumer that cannot be excluded.

T8. These Tenant Terms are governed by English law. If you live in Scotland or Wales you may bring proceedings in the courts of the part of the United Kingdom in which you live and keep the benefit of its mandatory consumer protection law.