First distinguish missing evidence from a deposit that was not protected or information that was not supplied correctly. Keep the actual dates visible.
Reconstruct the facts
- Identify the tenancy, amount, payer and date received.
- Check the approved scheme directly and ask the agent for its records.
- Distinguish protection from prescribed information and verify both.
Correct what remains outstanding
- Use the scheme's proper process and accurate dates.
- Provide required information correctly, retaining evidence.
- Do not backdate a signature or describe later provision as having happened at move-in.
Review the consequences
- Obtain advice on liability, the tenancy history and any proposed possession claim.
- Check whether a refund, settlement or other step affects the available route.
- Fix the receipt-to-protection workflow so future deposits cannot be missed.
Example: the scheme entry exists but information is missing
A fictional deposit was protected in time, but there is no evidence the prescribed information was given. Investigate that separate requirement. The scheme reference alone does not establish full compliance.
What to do
- Check the scheme and document history against receipt.
- Correct outstanding protection or information steps where appropriate.
- Get advice before possession or settlement decisions.
Evidence to keep
- Deposit receipt, scheme confirmation and prescribed information.
- Provision evidence, corrections and legal advice.
Sources and guidance
- Deposit protection schemes and landlordsUK Government · checked 20 October 2026
- Deposit information for tenantsUK Government · checked 20 October 2026
- Giving notice to evict tenants in EnglandUK Government · checked 20 October 2026