Scotland / Repairs, damp and mould
Respond to Scottish damp and mould reports
From 6 October 2026: investigate within 10 working days, then provide a summary within three working days.
Current guidanceChecked 20 October 2026
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18 guides
161 in the full libraryWales · England · Scotland / Repairs, damp and mould
Find and fix the cause of damp and mould
Investigate the building, ventilation and heating before deciding what caused the problem.
Current guidanceChecked 20 October 2026
Wales · England · Scotland / Repairs, damp and mould
Keep a repair record that shows what happened
Record the report, risk, response and completed work with dates.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Arrange a useful inspection without intruding on the tenant
Agree access, inspect relevant condition and safety issues, and turn findings into actions.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
What to do when a tenant refuses repair access
Understand the reason, offer workable appointments and document the lawful steps needed to complete the repair.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Handle lost keys and a request to replace the lock
Restore secure access, check who can authorise the work and assess any charge under the correct country's rules.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Respond to loss of heating or hot water
Assess urgency, arrange a competent repair and provide suitable interim arrangements.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Manage a water leak in a rented home
Protect people first, stop the source safely and check hidden damage and affected neighbours.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Distinguish possible condensation from penetrating damp
Use patterns, building checks and competent investigation instead of deciding the cause from one photograph.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Reopen a mould case when it returns
Use the previous history to challenge the diagnosis and investigate the moisture source.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Respond to pests without assuming who is responsible
Identify the pest, entry route and risk, then coordinate treatment and any building repairs.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Handle a blocked drain or sewage escape
Assess sanitation and contamination risks, identify the responsible drainage section and arrange competent clearance.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Make a broken window or insecure door safe
Arrange safe temporary security, preserve escape and ventilation, and plan a suitable permanent repair.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Respond to a roof leak or storm damage
Assess internal danger, arrange safe temporary work and investigate the roof before reinstating finishes.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Manage a flooded home that cannot be occupied safely
Follow emergency advice, arrange suitable support and obtain professional checks before reoccupation.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Arrange temporary accommodation during major repairs
Assess whether the home can be used safely and agree the location, costs, duration and return arrangements in writing.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Adapt repair arrangements for a disabled occupant
Consider how the defect and repair process affect the person, and agree practical adjustments.
Current guidanceChecked 20 October 2026
England · Wales · Scotland / Repairs, damp and mould
Recover a missed repair appointment
Find out what happened, reassess the risk and give the tenant a reliable new plan.
Current guidanceChecked 20 October 2026
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